Returns & Exchanges

At Cloud Picker Coffee, we want you to be fully satisfied with your specialty coffee experience. While we cannot accept returns on roasted coffee due to its perishable nature, we offer a 14-day return window for all brewing equipment and merchandise.

Return Process

• 1.
  Contact Our Team

  Email our customer support at [email protected] within 14 days of receiving your order to initiate a return or report a quality issue.

• 2.
  Prepare the Package

  Ensure your item is unused, in its original packaging, and securely boxed to prevent damage during transit back to our Dublin roastery.

• 3.
  Ship Your Return

  Send your parcel via a tracked courier service to our return address; please note that customers are responsible for return shipping costs unless the item is faulty.

• 4.
  Receive Refund

  Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.